ENG 201 Quiz No 2 Solved 25 November 2011

• Sarah washed the apples _________them in the fridge

, and put
; and put
, she put
and put

• When a customer, making a claim, is at fault what should you definitely avoid when you respond to him/her

Preaching to the customer.
Refusing the claim.
Justifying your refusal to comply with the claim (not sure)
Complying with the claim.

• Where is the bad news placed in a negative message using the indirect approach?

at the end of the message

• Which type of letter states the positive aspects of the applicant's personality and how he/she would be an asset for the organization?

Letter of recommendation
Letter of acknowledgement

• A sentence consists of two parts; one is a subject which is the second one?

preposition
predicate
adjective
adverb

• Which of the following should be kept in mind to achieve Completeness?

Provide all necessary information
Use accurate grammar
Avoid unnecessary details
Use 'You attitude'

• Marie wanted to buy a new book, _________ she could not remember the title or the name of the author.

but
nor
for
so

ENG 201 Quiz No 2 Solved 25 November 2011